Findster Help Center
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Start using Findster Duo+ following these instructions.
1. Unboxing Findster Duo+
2. Charging Guardian and Pet modules
3. Quick setup: pair and connect your Findster modules 🎥
4. Turning the modules on/off
5. Understanding the LED light color of Findster Duo+
6. Attaching/detaching the Pet module to/from a collar 🎥
See all 9 articles
GPS Tracking & Maps
Learn how to use the GPS features.
The connection range and GPS accuracy I should expect 🎥
How to update the GPS data
How to change the map type
How to save maps for offline
How to access my pet's history
How to find my pet using the Radar 🎥
See all 8 articles
Activity Tracking & Leaderboards
Learn how to use Findster Duo+ as an activity tracker.
Using Findster Duo+ as a pet activity tracker
Syncing my pet's activity data
Understanding the activity data of a Pet module
Having trouble with your Findster Duo+? Fear not, we got you covered!
Disabling battery optimization on Android smartphones
I cannot pair a module
Guardian/Pet module lost connection
Pet's position is not accurate in the Map
Map is blurry/outdated
Offline map is not loading
See all 16 articles
Find out the answers to the most Frequently Asked Questions.
How does Findster Duo+ work? 🎥
How can I contact Findster support?
What are Findster Duo+'s main advantages/features in comparison with other GPS pet trackers?
Why do I need a Guardian module?
Is Findster Duo+ free of monthly fees?
Is cell coverage / SIM card needed?
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All you need to know about the Findster Care service.
What is Findster Care?
Is a Findster Care Membership required to use Findster Duo+?
Why do all Findster Duo+ packs require a Findster Care membership on purchase?
How much does Findster Care cost?
Can I cancel my Findster Care membership?
Orders & Shipping
All you need to know about your order and our policies.
Where can I purchase a Findster product?
I've received new modules as a replacement. How do I pair them?
How can I track my order?
How do I change the shipping address (or other details) of my order?
My order hasn't been delivered / is lost
What are the shipping costs?
See all 13 articles