I cannot pair a module

Please note that you can only pair your Findster Duo+ pack with a single Findster account, as shown on the scheme below:

1 smartphone → 1 Findster account → 1 Guardian module → up to 3 Pet modules

However, if you keep having problems with the pairing process, please follow the procedure I'm sending you below:

1. Ensure there are no devices with their Bluetooth on around when trying to pair your modules.
2. Restart your smartphone, as the connection might drop because of sporadic Bluetooth errors of your smartphone that will be resolved with a restart.
3. In case you're using an iPhone, please go to its Settings ▶ Privacy ▶ Bluetooth ▶ toggle it on for the Findster App.
4. Please check the article Quick setup: pair and connect your modules (short videotutorial included).
5. If the problem persists, please go to Menu ▶ Feedback ▶ Report a problem ▶ Report requested by support agent, and mention the time span this problem occurred (day and hour). The app report will automatically attach a file of events that will be analyzed by our developers (which is impossible via text) - after their analysis, I'll get back to you.