Guardian/Pet module is unresponsive / non rechargeable
If one of your modules is unresponsive / non rechargeable, please follow the procedure below:
- Use a toothbrush and alcohol to clean the pogo pins, both on the charger and in the base of the module, effectively removing any residue.
- Recharge it using a different USB cable.
- Recharge it using a different charging adapter, with a minimum current of 1A and with a constant voltage of 5V. In case the modules blink amber and green alternately, it's because you're using an unsupported charging adapter.
- Let the module charge for 3 hours, doesn't matter if it doesn't LED flash.
- Reset your module by following this videotutorial.
If the problem persists, please go to Menu ▶ Feedback ▶ Report a bug ▶ Report requested by support agent, and provide this information:
- LED color when you press its button while the module is on.
- LED color when you press its button for at least 15 seconds.
- LED color when you hold it and press it against the charger for at least 15 seconds.
- If you apply a bit of pressure directly to the pogo pins of the module using a toothpick, are they firmly in place or are they loose? In any case, we'll need a photo in which we can see clearly the pogo pins of the module, please.
- Can you softly depress the button of the module or is it stuck? In case it's stuck, please send us a photo of it.
- Was the module in contact with water? Please tell us how deep and how long it stood like that.
- Disabling battery optimization on Android smartphones
- I cannot pair a module
- Guardian/Pet module lost connection
- Pet's position is not accurate in the Map
- Map is blurry/outdated
- Offline map is not loading
- Pet's position is taking too long to update
- Guardian/Pet module is unresponsive / non rechargeable
- Battery life is draining fast on the modules
- The Findster App is draining a lot of battery from my smartphone
Have more questions? Contact Us