Guardian/Pet module is unresponsive / non rechargeable

If one of your modules is unresponsive / non rechargeable, please follow the procedure below:

1. Use a toothbrush and alcohol to clean the pogo pins, both on the charger and in the base of the module, effectively removing any residue.
2. Recharge it using a different USB cable.
3. Recharge it using a different charging adapter, with a minimum current of 1A and with a constant voltage of 5V. In case the modules blink amber and green alternately, it's because you're using an unsupported charging adapter.
4. Let the module charge for 3 hours, doesn't matter if it doesn't LED flash.
5. Reset your module by following this videotutorial.

If the problem persists, please go to Menu ▶ Feedback ▶ Report a bug ▶ Report requested by support agent, and provide this information:

1. LED color when you press its button while the module is on.
2. LED color when you press its button for at least 15 seconds.
3. LED color when you hold it and press it against the charger for at least 15 seconds.
4. If you apply a bit of pressure directly to the pogo pins of the module using a toothpick, are they firmly in place or are they loose? In any case, we'll need a photo in which we can see clearly the pogo pins of the module, please.
5. Can you softly depress the button of the module or is it stuck? In case it's stuck, please send us a photo of it.
6. Was the module in contact with water? Please tell us how deep and how long it stood like that.