Fence alerts are not being launched

If you've created a fence in the Findster App and aren't getting any notification when your pet breaches them, please follow these steps:

1. Be sure the Guardian and the Pet module(s) are connected to each other - the pin of your pet(s) in the map should have the color you previously assigned them on their profile; if it is disconnected / turned off, the pin will have a grey color.
2. Make sure your Pet(s) is/are in walking mode (tap on "Start walking" in the Home screen of the Findster App).
3. Do not kill the Findster App - simply let it open or running on background.
4. Go to Menu ▶ Profile ▶ Settings' tab ▶ Notifications' section ▶ Personalize ▶ be sure the switch is on for the notifications about fences.
5. Go to Menu ▶ Fences and be sure the fence you've created has its switch on.
6. Be sure the push notifications on your smartphone are on:
   • iOS - Settings ▶ Notifications ▶ Findster ▶ Allow Notifications
   • Android - Settings ▶ Notifications ▶ Findster ▶ Activate
   • If you want to get sound/vibrating alerts and, just make sure both are on in your smartphone settings.
7. Finally, see if the fence you've created is large enough to avoid inaccurate notifications and also if the GPS accuracy you're having is good.